Customer Care
Shipping and Returns
At BattleChests, we take pride in making sure every order arrives safely, quickly, and in mint condition. We partner with trusted carriers to ensure reliable delivery across _Countries/Regions Shipped To_, with tracking updates provided every step of the way.
- Processing time: _X business days_
- Estimated delivery: _X–X business days depending on destination_
- Shipping cost: _Flat rate / Calculated at checkout / Free over $amount_
Your satisfaction means everything to us. If your order arrives damaged, incorrect, or not as expected, please contact us within _number_ days of delivery. Returns and exchanges are handled through a simple, secure process designed to protect collector value.
For full details, please review our Shipping & Returns Policy *link to page*
Authenticity Guarantee
Every product we offer goes through a multi-step verification process to confirm origin, condition, and collector-grade authenticity. Our team of experts inspects:
- Factory seals and packaging integrity
- Official licensing marks and print quality
- Serial numbers, holograms, or authenticity identifiers (when applicable)
- Product condition aligned with industry grading standards
If a product does not meet our verification criteria, it does not ship — no exceptions.
We stand behind everything we sell with our 100% Authenticity Guarantee. If you ever believe you received a counterfeit or compromised item, we will investigate immediately and provide a replacement or full refund per our authenticity protection policy.
Collect with confidence — your trust is our most valuable asset.
Contact Us
Whether you're tracking an order, need help with a return, or want guidance on your next big pull, our support team is ready to assist.
- Email: _support@battlechests.com_
- Phone: _+1 (XXX) XXX-XXXX_
- Mailing Address: _Your Business Address_
- Customer Support Hours: _Days / Time Zone_
You can also reach us through our social channels or submit a request via our contact form.
We know collectors expect fast answers, and we deliver. Expect a reply in _X–X business hours/days_.